FXRIVER FAQs

Where is FxRiver regulated?

Fx River is a trading name of Forex River Ltd, which is regulated by the Labuan Financial Services Authority (LFSA)

What are the advantages of trading with FxRiver ?

FxRiver provides you with a reliable trading network, low spreads starting from 0.0 pips and fast execution of trades. You can fund your account in a wide range of payment methods, such as, Skrill, Neteller, RpnPay, UnionPay, and Visa/mastercard.

Benefit from world class client support services provided by a professional team available to assist you in 5 languages round the clock and throughout the year.

How can I open a Real Account?

You can set up your trading account in these few easy steps:

1.Select the right trading account that meets your trading needs. You can find information on different account types in
the Choose Your Account page.

2. Click the ‘Open Real Account’ button and fill in your personal information in the form.
Make sure you read the Client Agreement and agree to the Terms and Conditions

3. You will receive a welcoming email from FxRiver to confirm your registration, follow the link provided in the email.

Note: If you didn’t find the email, make sure you check the spam or junk inbox.

4.The link will forward you to your dedicated account portal where you can view your account details and upload the needed KYC files needed to verify your account.

5.Go to the Platforms page, download and install the version of MetaTrader that is compatible with your device

6. Once, you have completed your application, our team will review your details and revert to you as soon as possible.

7. Upon completion you will receive an email from our team confirming your account has been verified and is ready for deposit, the email will also contain your MetaTrader live account login information.

How can I open a Demo Account ?

You can set up your trading account in these few easy steps:

1. You can select the Open Demo Account’ button found in the Choose Your Account page.

2. Fill in the form with your personal information and click submit.

3. You will be transferred to your Client’s Portal Dashboard

4. Go to the Platforms page, download and install the version of MetaTrader that is compatible with your device.

5. Check your email inbox. You will find an email from FxRiver with your MetaTrader demo account login.

Note: If you don’t find the email, make sure you check the spam or junk inbox.

6. Open MetaTrader platform that you installed, and login with the information you received.

Are there any restrictions on the Demo account?

Demo accounts provide similar trading experiences with identical market conditions to live accounts. However, since demo accounts are mainly used for educational purposes, we cannot assure you that the performance of demo accounts will be identical to that of a live account.

Why was my application rejected?

The following points are some of the common reasons account applications get rejected:

– The identification documents are incomplete.
– One or more of the documents are expired or invalid.
– The information in the documents does not match the personal information entered.

You may log in again and re-upload the valid documents if none of the above-mentioned reasons apply to you, please contact our customer service at support@fxriver.com or leave a ticket.

Can I open additional live or demo accounts?

You can open additional live or demo accounts from within your Client’s Portal. However, you cannot register twice with different email addresses.

What supporting documents do I need to provide if I want to be your client?

1. A color copy of valid passport or other official identification document issued by authorities (e.g. driver’s license, identity card, etc). The identification document must contain the client’s full name, an issue or expiry date, the client’s place and date of birth or tax identification number.

2. A recent proof of address (e.g. utility bill or bank account statement) dated within the last 6 months and confirming your registered address.

Why do I need to submit my documents for account validation?

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, Labuan Financial Services Authority (LFSA). These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.

Do I need to upload my documents again if I open a new sub-account and my first account was already validated?

No, your new account will be validated automatically, as long as you will use the same personal/contact details as for your main account.

Do you have anymore questions?
Drop a message & we’ll get back to you as soon as possible.

    This post is also available in: AR

    Forex River Ltd. is registered and authorized by the following jurisdictions:

    Forex River Ltd is registered and regulated by Labuan Financial Services Authority (LFSA) under license number MB/19/0039 situated at Main Office Tower, Financial Park Labuan Complex, Jalan Merdeka, Unit Level 14 (B) & 14, 87000, Labuan Federal Territory, Malaysia.

    Forex River Ltd is incorporated in Saint Vincent and the Grenadines under Number: 23007 IBC 2015 situated in Suite 305, Griffith Corporate Centre, Beachmont, P.O. Box 1510, Kingstown, Saint Vincent and the Grenadines.

    ● The legal documents should be revised before entering into transactions with Forex River Ltd.
    ● Clients must be at least 18 years old to use the services of Forex River Ltd.

    High Risk Warning

    Contracts for Difference (‘CFDs’) are complex financial products that are traded on margin. Trading CFDs carries a high degree of risk. It is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved. Seek independent expert advice if necessary and speculate only with funds that you can afford to lose. Please think carefully whether such trading suits you, taking into consideration all the relevant circumstances as well as your personal resources. We do not recommend clients posting their entire account balance to meet margin requirements. Clients can minimize their level of exposure by requesting a change in leverage limit.

    Disclaimer

    This site contains external links to websites controlled or offered by third parties. the information contained on this site is intended for information purposes only and it should not be regarded as advice nor as a recommendation to buy, sell or otherwise deal with any particular currency or precious metal trade. Forex River Ltd hereby disclaims responsibility for any information or materials posted at any of the sites linked to this site. Forex River Ltd does not endorse or recommend any products or services offered on that website. Clients carry the sole responsibility for all transactions or investments carried out at Forex River Ltd.
    Copyright © 2021 All Rights Reserved
    Copyright © 2021 All Rights Reserved

    This post is also available in: AR

    Risk Warning:  Trading CFDs carries a high degree of risk. It is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved. تحذير مخاطر الإستثمار: ينطوي تداول العملات الأجنبية والمعادن الثمينة والعقود مقابل الفروقات على الھامش على درجة عالية من المخاطر. من الممكن أن تخسر كامل رأس مالك. قد لا تكون ھذه المنتجات مناسبة للجميع و یجب علیك التأكد من فھمك للمخاطر التي تنطوي علیھا